ast updated: [Insert Date]
Huall Top Nutrition Co., Ltd. (“we”, “us” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our website, place orders or otherwise interact with us, and outlines your rights under applicable U.S. laws.
1. Information We Collect
We collect the following categories of personal information:
- Contact information: name, email address, shipping address, billing address, telephone number.
- Account information: username, password (if you create an account), purchase history.
- Payment and transaction information: credit card number (processed via secure payment gateway; we do not store full card details), billing data, order details.
- Device and usage information: IP address, browser type, operating system, referring website, pages viewed, time spent on our site, links clicked.
- Marketing information: preferences, opt-in status, survey responses, promotional offers and reward program data.
- Special categories/health-related information: if you choose to provide information about your health goals, dietary preferences or supplement usage, we treat that as optional additional data. We do not require or solicit sensitive health information unless explicitly requested and in accordance with law.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process your orders, including payment, shipping and customer service.
- To manage your account and provide you with access to our services.
- To communicate with you about your order, respond to your inquiries, send you changes to terms or our policies.
- To send you marketing communications (if you consented to receive them). You may withdraw your consent at any time.
- To improve our website, products and services by analysing usage patterns and performance.
- To comply with legal obligations and enforce our terms, detect and prevent fraud.
- To tailor offers, promotions and product recommendations to your preferences.
3. How We Share Your Information
We may share your personal information with:
- Service providers and partners: payment processors, shipping carriers, customer-service platforms, data analytics and email service providers.
- Affiliates and subsidiaries: for internal administrative purposes and group-wide service improvement.
- Legal and regulatory authorities: when required to comply with a legal obligation or protect our rights, property or safety of others.
- Business transfers: in connection with a merger, acquisition, corporate reorganisation or asset sale, your data may be transferred to the successor entity.
We do not sell your personal data to unaffiliated third-party marketers without your explicit consent.
4. Cookies and Similar Technologies
We and our partners use cookies, web beacons, tracking pixels and similar technologies to collect usage information, store preferences and personalise your experience. You may disable cookies via your browser settings, but note that some features of our website may not function properly as a result.
5. Data Retention & Security
We retain your personal information for as long as necessary to fulfil the purposes described above, comply with legal obligations and resolve disputes. We implement administrative, technical and physical safeguards to protect your data from unauthorised access, alteration or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
6. Your Rights
Depending on your state of residence, you may have certain rights regarding your personal information, such as:
- Accessing the personal data we hold about you.
- Requesting correction or deletion of your personal data, subject to legal exceptions.
- Opting-out of marketing communications or any “sale” of personal information (where applicable).
- Making a request via an authorised agent.
If you make a request, we will verify your identity before responding. Note: there may be exceptions and limitations under applicable law.
7. International Transfers
As a global business based in China, we may transfer your personal data to our affiliates, service providers or partners located outside your country of residence, including China. When doing so, we ensure appropriate safeguards (such as contractual protections) are in place to protect your information.
8. Children’s Privacy
Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal data from persons under 16 without parental consent. If we learn that we have inadvertently collected such data, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will be revised when significant changes are made. We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the email or address above under “Contact Us”.